Service Leadership Seminar

July 10, 2018
9:00 AM - 11:30 AM

ALCA Office
5425 E Bell Rd, Suite 105
Scottsdale, AZ 85254
Website

Registration Cost
Members: $35.00
Non-Members: $60.00

Event Details

Excellent customer service is a competitive advantage. Creating a culture of coninuous service improvement with a vigilant focus on customer experience is the responsibility of th eentire organization.

Highlights include:

• How to hire for culture
• How to educate, not train, for culture
  - Training is tactical. It teaches the "do" not the "why"
   - Educating for service fundamentals means shared understanding using principles everyone can apply to their own job, regardless of function
   - Employees learn to think proactively, become empowered to act and create value

• How to create a common service language and vision
• How to understand the voice of the customer and drive action through their perspective
• How to measure and manage

CANCELLATION POLICY
Substitutions are available at any time or you may reschedule to attend any of the same topic workshops within that month if there is availability. To qualify for a refund, notification must be received by ALCA no later than 72 hours prior to the workshop.  After 72 hours prior, no refund will be given.