Charlotte Walton
(602) 481-9426
Objective: To work for a company that will allow me to utilize my skills to help propel them to success.
Skills: Microsoft Word, Excel, Act, QuickBooks, Outlook. Excellent customer service skills.
Character Traits: Honesty, integrity, and loyalty. Reliable, well organized, detail-oriented, strong problem solving skills. Highly motivated, self-directed and able to work independently, Ability to work well in the face of high demands and expectations.
Tidy Tree Trimming
3610 W Clarendon Ave
Phoenix, AZ 85019
General Manager
Organize & maintain employee data files, payroll, and human resource management. Recruiting for company. Creation and preparation of company manuals and policies. Accounts Receivable/Payable operations using QuickBooks. Bookkeeping operations and preparation of financial reports. Set up budgets for operation. Prepare work orders and manual compilation of documents for crew. Assigned routing for crew on a weekly schedule. Routing estimates forms & mapping routes for estimators. Fleet licensing and maintenance schedules. Follow up on company generated leads & maintaining updates in client data files. Cold calling for sales and well as annual sales on previous customers. Follow sales leads and handle customer needs. Meet client expectations. (Put out fires).
Travel arrangements, organize meetings and catering.
Supervise 3 to 10 employees.
Maintained personal files and bookkeeping for owner of company as well as handled his personal matters.
April 2005 to August 2009
Colliers International
2390 Camelback Rd.
Phoenix, AZ 85014
Office Manager/Assistant Property Manager
Oversee day-to-day operations in the management of several properties. Supervise three employees, which include two engineers and one administrative assistant. Daily office operations, including A/P and A/R. CAM reconciliation’s and end of year budgets. Prepare management and owner’s reports, maintenance of the filing system. Maintain H/R information on employees as well as tracking time sheets. Create new policies for tenants. Writing new leases and vendor service contracts. Strong communication with tenants required to achieve harmony. Working with vendors for the maintenance of the properties. Good negotiating skills necessary for the writing of contracts for vendor acceptance.
July 2003 to April 2005
National Default Servicing
3030 Central Ave.
Phoenix, AZ 85020
Trustee Sales Officer/Customer Service
Assist lending institutions with foreclosure processes. Provide borrowers with information on getting their properties out of default. Work closely with lenders providing servicing on all types of loans. Working as a liaison between borrowers and lenders to stop foreclosure. Chief billing agent on foreclosed properties. Working with lenders to provide payoff or reinstatement figures to title companies and borrowers. Contact with title companies working for National Default to get documents recorded. Process monies from borrowers and lenders. Heavy email use as a means of contact with lenders.
May 2002 to May 2003
SmartPractice Inc.
3340 East McDowell
Phoenix, AZ 85008
Executive Assistant/Marketing
Generate and track monthly reports. Compile the information and generate reports for the company and manager. Generate commissions for the Account Managers. Create spreadsheets. Over see all correspondence and internet interaction. Heavy contact with customers. Promoting and selling veterinary products. Generating sales to current and new customers. Create letters and memos for the department. Assign accounts to managers. Coordinate meetings, travel arrangements for the department. Develop promotions to generate business. Call customers on special promotions and Veterinary shows. Help design new catalogs based on customer requests. Work with Developing department on new products and improving of old based on customer feedback. Handle customer complaints. Solve problems.
July 2000 to May 2002
Zeon Signs
2024 5th St. NW
Albuquerque, NM 87102
Shop Office Manager
Direct Assistant to Installation Manager. Process time cards for 30 shop employees. Order all materials for the company. Gather all information necessary for closure of sign jobs. Price each job for billing. Maintain inventory and current pricing. Process of all incoming invoices, making sure payment is rendered. Direct contact with vendors and customers. Generating service calls and assisting customers.
August 1998 to July 2000